I. Product Specifications
Q: What is the core material of your wheelchair aluminum ramps? Is it durable?
A: Our ramps are crafted from 6061 aerospace-grade precision aluminum, featuring seamless one-piece molding (no weld points) for superior wear and corrosion resistance. Adhering to "Precision Technology" standards, they offer 30% longer lifespan than conventional aluminum, suitable for long-term indoor/outdoor use.
Q: What is the weight capacity? Are the ramps anti-tip?
A: Standard models support 800kg, while custom options reach 1,200kg—fully accommodating adults + wheelchairs/assistive devices. The anti-slip textured surface and side guardrails prevent tipping, complying with national accessibility standards.
Q: Can farm-use aluminum ramps withstand heavy machinery? Are they weatherproof?
A: Designed for agricultural use, our ramps meet industrial-grade load-bearing standards (tractors/trucks compatible). With anti-oxidation and weatherproof coatings, they resist deformation/rust in extreme heat, rain, or sun, ideal for outdoor farm operations.
Q: What are the slope standards? Do you offer customization?
A: Wheelchair ramps follow accessibility guidelines:
- Standard slopes: 1:12 (indoor thresholds/elevators) or 1:16 (outdoor long-distance).
- Farm ramps are fully customizable for machinery height/space requirements.
All ramps allow tailored adjustments to slope, width, length, and load capacity.
Q: Are the ramps portable and easy to store?
A: Wheelchair ramps are modular and lightweight for single-person assembly/storage. Farm ramps feature interlocking designs for disassembly and flexible relocation across worksites.
II. Customization & Installation
Q: What information is needed for customization? What's the process?
A: Provide:
- Usage scenario (e.g., wheelchair ramp dimensions/farm equipment specs).
- Site measurements (L×W×H) and weight requirements.
Process: Submit request → Free design proposal → Confirm blueprint → Production → Delivery/installation. A dedicated manager assists throughout, with designs finalized within 3 business days.
Q: Do you offer on-site measurement and installation?
A: Nationwide measurement services available (remote areas may incur travel fees). Includes free installation guidance (video + manual). Professional installation teams can be dispatched (cost varies by location).
Q: How long does custom ramp production take?
A: Standard sizes ship within 48 hours. Custom orders take 3–7 business days (rush orders prioritized). Contact customer service for expedited options.
Q: Are special tools required for installation? Can I DIY?
A: No specialized tools needed. All ramps include installation kits (screws/fasteners).
- Wheelchair ramps: 1–2-person setup.
- Farm ramps: 2–3-person recommended.
Real-time customer support available for guidance.
III. Purchasing & Logistics
Q: What's the minimum order quantity (MOQ)? Are samples available?
A: No MOQ for individuals/small orders. Bulk purchases qualify for wholesale discounts.
Samples are provided (shipping fees apply), with costs deductible from future orders.
Q: What payment methods do you accept? Is installment payment available?
A: We accept Alipay, WePay, bank transfers, and corporate payments.
Bulk orders (≥¥50,000) qualify for 50% deposit + 50% upon delivery inspection.
Q: What's your delivery coverage and timeline?
A: Domestic & international shipping (overseas duties/logistics negotiated).
- Domestic: 1–3 days (standard) or 3–5 days (custom) via SF Express/Deppon. Remote areas may add 1–2 days. Real-time tracking provided.
Q: What if the received product is damaged or尺寸 incorrect?
A: 7-day free return/replacement for manufacturing/transport defects (non-customer error). We cover round-trip shipping—risk-free purchasing guaranteed.
IV. After-Sales & Warranty
Q: What's the warranty period and coverage?
A: 5-year warranty for all ramps, covering material cracks, deformation, anti-slip layer peeling (excludes人为 damage/natural disasters). Free repairs/replacements included.
Q: How are warranty claims handled?
A: Contact customer service with photo/video evidence. Resolution (repair/replacement) provided within 48 hours to minimize downtime.
Q: Do you offer post-warranty repairs?
A: Lifetime repair services—only parts costs apply post-warranty (no labor fees). Includes free maintenance tips (e.g., rust prevention, fastener checks) to extend ramp life.
Q: Can you provide product certifications?
A: Available upon request: Material/load-test reports, accessibility compliance certificates. All products meet national industrial standards for quality assurance.